Legal

Terms of Service

Effective date: 1 July 2026 | Version: 1.0

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the Korda Pro platform ("Korda Pro", "Service"), operated by Korda Pro Pty Ltd, ABN 14 699 519 134 ("Korda Pro", "we", "us", "our"), a company incorporated in Australia.

Korda Pro is an AI-powered job management and invoicing platform delivered primarily via WhatsApp, designed for Australian trade businesses.

By creating an account or using the Service, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you are accessing Korda Pro on behalf of a business entity, you represent that you have authority to bind that entity to these Terms, and references to "you" include both you personally and that entity.

If you do not agree to these Terms, you must not use the Service.

2. Definitions

In these Terms, the following words have the following meanings:

  • Account — The account you register with us to access and use the Service.
  • Authorised User — Any individual you permit to access your Account, including employees, contractors, or agents of your trade business.
  • Customer Data — All data, content, and information submitted to or processed by the Service on your behalf, including job details, customer records, invoices, quotes, voice messages, and communications.
  • Fees — The Subscription Fees payable for your selected Tier, as set out in clause 5.
  • Intellectual Property Rights — All copyright, patents, trade marks, design rights, trade secrets, know-how, and all other intellectual property rights, whether registered or unregistered, anywhere in the world.
  • Service — The Korda Pro platform and all associated features, tools, integrations, and functionality made available by Korda Pro Pty Ltd, as may be updated or modified from time to time.
  • Subscription Fee — The recurring monthly fee payable for your selected Tier, as set out in clause 5.
  • Subscription Period — The monthly period for which you have paid a Subscription Fee.
  • Third-Party Services — Software, platforms, and services provided by third parties that integrate with or are used in the delivery of the Service, including but not limited to Xero, Meta WhatsApp Business Platform, Google Workspace (Gmail), Stripe, and the Anthropic Claude API.
  • Tier — The subscription plan you have selected, currently Essentials, as described in clause 5.

3. Eligibility and Account Registration

3.1 Eligibility

The Service is available to trade businesses registered and operating in Australia. You must be at least 18 years of age and have the legal capacity to enter into a binding agreement.

3.2 Account Registration

To use the Service you must register an Account. You agree to provide accurate, current, and complete information during registration and to keep that information updated. You are responsible for maintaining the confidentiality of your Account credentials.

3.3 Account Security

You are responsible for all activity that occurs under your Account, whether or not authorised by you. You must notify us immediately at support@kordapro.com if you become aware of any unauthorised access to or use of your Account.

3.4 One Account per Workspace

Each Account corresponds to one trade business workspace. If you operate multiple businesses, each requires a separate Account.

4. Description of the Service

4.1 General

Korda Pro provides an AI-powered job management and invoicing platform for Australian trade businesses, delivered via WhatsApp. The Service uses artificial intelligence to assist with tasks including voice-to-invoice generation, quoting, payment tracking, job scheduling, supplier management, and customer communications, with integration to accounting platforms and other Third-Party Services.

4.2 AI-Generated Outputs

The Service uses AI technology to generate outputs, including draft invoices, quotes, emails, schedules, and business summaries. These outputs are presented for your review, approval, or editing and do not constitute professional financial, legal, or accounting advice.

You are solely responsible for reviewing, approving, and taking action on all AI-generated outputs before submitting them to third parties, including your accounting platform or customers.

AI-generated outputs may contain errors or inaccuracies. We strongly recommend that you review all outputs before approval. We accept no liability for any loss arising from your reliance on AI-generated content without adequate review.

4.3 WhatsApp Delivery

The Service is delivered primarily through the WhatsApp Business Platform. You acknowledge that WhatsApp is operated by Meta Platforms, Inc. and that your use of WhatsApp is subject to Meta's terms.

4.4 Changes to the Service

We may add, modify, or remove features and functionality of the Service at any time. We will use reasonable endeavours to notify you of material changes.

5. Fees and Payment

5.1 Subscription Tiers and Fees

The Service is currently offered under a single tier. All amounts are in Australian dollars (AUD) and are exclusive of GST unless stated otherwise.

Essentials — $99 per month: Core job management and invoicing features. Includes the complete operational loop from voice note to invoice, payment tracking, quote generation, PO and supplier invoice management, and daily/weekly business summaries.

We reserve the right to introduce new tiers, modify existing tiers, or retire tiers.

5.2 Billing and Payment

Subscription Fees are billed monthly in advance, starting on the date your workspace is provisioned. Payments are processed via Stripe. By providing your payment details, you authorise us to charge your nominated payment method for all Fees as they fall due.

5.3 Failed Payments and Suspension

If a Subscription Fee payment fails, we will notify you and attempt to process payment again. If payment remains outstanding after 7 days from the initial failed payment, we may suspend your access to the Service. During a suspension period, your Customer Data is retained. If payment is not received within 30 days of the original due date, we may terminate your Account in accordance with clause 9.

5.4 GST

All Fees are exclusive of Goods and Services Tax (GST) unless otherwise stated. Where GST applies, it will be added to the relevant Fee and shown separately on your invoice.

5.5 Refunds

Subscription Fees are non-refundable except where expressly required by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or other applicable law.

5.6 Price Changes

We may change Subscription Fees at any time. We will give you at least 30 days' written notice of any price increase. If you do not accept the new price, you may cancel before the new price takes effect.

6. Your Obligations

6.1 Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms.

6.2 Prohibited Conduct

You must not use the Service to:

  • Violate any applicable law or regulation, including privacy laws, consumer protection laws, or anti-spam laws
  • Engage in deceptive, misleading, or fraudulent conduct
  • Infringe the Intellectual Property Rights of any person
  • Transmit unsolicited commercial messages (spam) to customers or other recipients
  • Upload or transmit any content that is defamatory, harassing, abusive, obscene, or otherwise objectionable
  • Attempt to gain unauthorised access to the Service, its infrastructure, or any other user's Account
  • Interfere with or disrupt the integrity or performance of the Service
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
  • Resell, sublicense, or otherwise make the Service available to any third party without our prior written consent
  • Use the Service for any purpose other than your own trade business operations

6.3 Authorised Users

You are responsible for ensuring that all Authorised Users comply with these Terms. Any act or omission by an Authorised User in connection with the Service is deemed to be your act or omission.

6.4 Customer Communications

Where the Service sends communications to your customers on your behalf, you are responsible for ensuring those communications comply with all applicable laws, including the Spam Act 2003 (Cth), the Australian Privacy Principles, and the Australian Consumer Law.

7. Customer Data and Privacy

7.1 Ownership of Customer Data

You retain all ownership of and responsibility for your Customer Data. You grant us a non-exclusive, royalty-free, worldwide licence to access, process, store, and use your Customer Data solely for the purpose of providing and improving the Service. This licence terminates upon account deletion, subject to any legal retention obligations.

7.2 Data Accuracy

You are responsible for the accuracy, completeness, and legality of all Customer Data submitted to the Service.

7.3 Privacy

We handle personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

7.4 Data Export

You may request an export of your Customer Data at any time by contacting support@kordapro.com.

7.5 Data Deletion

You may request deletion of your Customer Data by contacting us. Deletion requests will be processed within 30 days, subject to any legal or regulatory obligations that require us to retain certain information.

7.6 Third-Party Data Processing

The Service relies on Third-Party Services to function. Some of your Customer Data will be processed by those third parties in accordance with their own privacy policies and terms. Key third parties include Xero, Meta (WhatsApp), Google (Gmail), Stripe, and Anthropic.

8. Third-Party Services and Integrations

8.1 Dependency on Third-Party Services

The Service integrates with Third-Party Services including Xero, Meta WhatsApp Business Platform, Google Workspace, Stripe, and the Anthropic Claude API. You acknowledge that:

  • Your use of Third-Party Services is subject to the terms and conditions of those third parties
  • We are not responsible for the availability, performance, or conduct of Third-Party Services
  • Changes to Third-Party Services may affect the functionality of the Service
  • We will use reasonable endeavours to maintain integrations but cannot guarantee the continued availability of any specific integration

8.2 Xero Integration

To use accounting features, you must have a valid Xero subscription and authorise Korda Pro to access your Xero account via OAuth.

8.3 WhatsApp Business Platform

Korda Pro uses the Meta WhatsApp Business Cloud API to deliver the Service. You must comply with Meta's WhatsApp Business Policy and all applicable Meta terms.

8.4 Payment Processing

Payment processing is handled by Stripe, Inc. We do not store your full payment card details.

9. Term and Termination

9.1 Term

These Terms commence when you create an Account and continue for as long as you maintain an active subscription.

9.2 Cancellation by You

You may cancel your subscription at any time. Cancellation takes effect at the end of your current Subscription Period. No refund is given for the unused portion of the current period.

9.3 Suspension and Termination by Us

We may suspend or terminate your Account immediately if:

  • You breach any material term of these Terms
  • You fail to pay any Fees within the grace period set out in clause 5.3
  • We have reason to believe your use of the Service is fraudulent or unlawful
  • Required by law or court order

9.4 Termination of Service

We may discontinue the Service in whole or in part on 60 days' written notice. In the event of such discontinuance, we will provide a pro-rata refund of any prepaid Subscription Fees covering the period after termination.

9.5 Effect of Termination

Upon termination or cancellation:

  • Your access to the Service will cease
  • Any outstanding Fees become immediately payable
  • We will retain your Customer Data for 30 days following termination, after which it may be permanently deleted
  • You may request an export of your Customer Data within that 30-day window

10. Intellectual Property

10.1 Our Intellectual Property

All Intellectual Property Rights in the Service are owned by or licensed to Korda Pro Pty Ltd. Nothing in these Terms transfers any Intellectual Property Rights in the Service to you.

10.2 Licence to Use the Service

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service during the subscription term solely for your trade business purposes.

10.3 Your Intellectual Property

You retain all Intellectual Property Rights in your Customer Data.

11. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with these Terms, and to use it only for the purposes of these Terms.

12. Warranties and Disclaimers

12.1 Our Warranties

We warrant that we will provide the Service using reasonable skill and care and comply with all applicable Australian laws.

12.2 Disclaimer

Except as expressly set out in these Terms or as required by the Australian Consumer Law, the Service is provided "as is" and "as available". We do not warrant that the Service will be uninterrupted, error-free, or that AI-generated outputs will be accurate.

12.3 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that you may have under the Australian Consumer Law.

13. Limitation of Liability

To the fullest extent permitted by law, neither party will be liable to the other for any indirect, incidental, special, consequential, or punitive loss or damage. Our total aggregate liability under these Terms is limited to the total Fees paid by you in the 12 months immediately preceding the event giving rise to the claim.

14. Indemnification

You agree to indemnify and hold harmless Korda Pro Pty Ltd from and against any claims arising out of your breach of these Terms, your use of the Service in violation of any applicable law, or any Customer Data that infringes the rights of a third party.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of New South Wales.

15.2 Dispute Resolution

If a dispute arises, the parties agree to use reasonable good faith efforts to resolve it through direct negotiation before commencing any formal legal proceedings. If the dispute is not resolved within 20 business days, either party may pursue its legal remedies.

16. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated to you via email at least 14 days before they take effect. Continued use of the Service after the effective date constitutes your acceptance of the updated Terms. The current version is always available at kordapro.com/terms.

17. General

  • Entire Agreement: These Terms and the Privacy Policy constitute the entire agreement between the parties.
  • Severability: If any provision is found unenforceable, it will be modified to the minimum extent necessary.
  • Waiver: Failure to exercise any right will not constitute a waiver of that right.
  • Assignment: You may not assign your rights without our prior written consent.
  • Notices: Notices to you will be sent to your registered email. Notices to us must be sent to legal@kordapro.com.
  • Force Majeure: Neither party is liable for delays caused by events beyond reasonable control.
  • Relationship: The parties are independent contractors. These Terms do not create any partnership or employment relationship.

18. Contact Us

Korda Pro Pty Ltd
Email: support@kordapro.com
Address: Suite 17, 89-97 Jones Street, Ultimo, Sydney, NSW, 2000

Korda Pro Pty Ltd | Version 1.0 | July 2026