Scripts and templates for chasing late payment

Why most reminders fail

A vague reminder like "just following up on that invoice" gives the client nothing to act on. The other common mistake is sounding apologetic, which inadvertently suggests the invoice is negotiable. A professional, matter-of-fact tone, the same tone you'd expect from any other supplier, gets faster results.

The invoice email, sent with the PDF

"Hi [Name], please find attached Invoice #1048 for $7,200, due by [date]. Payment details are included on the invoice. Feel free to get in touch if you have any questions." Short and professional, the PDF does the heavy lifting.

7 days overdue, friendly and specific

"Hi [Name], following up on Invoice #1042 for $6,400, due on [date]. If you've already processed this, please disregard. If not, payment details are in the attached invoice." Assume good intent, attach the invoice again, emails genuinely get missed.

14 days overdue, firm and direct

"Hi [Name], Invoice #1042 for $6,400 is now 14 days overdue. Please arrange payment promptly. If you can confirm the expected payment date in your reply, that would be appreciated." Asking for a specific commitment turns the reply into a record.

30 days overdue, resolution-focused

"Hi [Name], Invoice #1042 for $6,400 is now 30 days overdue. We need this resolved as a priority. Please make payment today, or get in touch immediately if there's anything we need to discuss." Firm and direct, without committing to next steps, that decision sits with you.

How Korda sends these

The language is agreed once across your account and every client receives the same professional standard. At 30 days, Korda stops the automated sequence and escalates the invoice to you directly through your Morning Brief. From there, a personal call, a letter of demand, or a recovery service is your decision, not the sequence's.